Run Your Practice Like a Business — Without Losing the Heart of Patient Care
It takes more than clinical skills to make a healthcare practice successful. Without a business plan and the right systems in place, even the busiest practice can remain unprofitable. Underlyte's Practice Management Consulting brings the business expertise so you can focus on medicine.
Book a Free ConsultationThe Reality of Running a Modern Clinic
Medical school prepares physicians to save lives — not to manage payroll, negotiate leases, optimize scheduling, or navigate the labyrinth of regulatory compliance. Yet every physician who opens a practice immediately becomes a CEO, HR director, operations manager, and compliance officer — often with no training in any of those roles.
The consequences are measurable and widespread. According to the CMA and CFIB’s national survey, Canadian physicians spend an average of nine hours per week — nearly one-fifth of their total working time — on administrative tasks. Of that time, respondents estimated that 47% is spent on unnecessary tasks, representing approximately 19.8 million hours annually across Canada. That unnecessary administrative time is equivalent to the work of 9,093 full-time physicians.
Meanwhile, the 2024 National Survey of Canadian Physicians by Canada Health Infoway found that 44% of physicians reported experiencing definitive burnout symptoms or worse, with only 13% reporting no burnout symptoms at all. A staggering 65% of physicians perceived the time they spend on EMR systems after hours as “excessive” or “moderately high.”
The Bottom Line
Physicians didn’t train for a decade to spend their evenings on billing reconciliation and staff scheduling. Underlyte was built to close that gap — bringing seasoned healthcare operations expertise directly into your practice so you can focus on what matters most: your patients.
Metric | Findings | Source |
Admin time per physician per week | 9 hours (avg.) | CMA / CFIB National Survey, 2026 |
Unnecessary admin hours (Canada-wide, annual) | 19.8 million hours | CMA / CFIB National Survey, 2026 |
Physicians reporting burnout symptoms | 44% | Canada Health Infoway, 2024 |
Physicians perceiving after-hours EMR time as excessive/high | 65% | Canada Health Infoway, 2024 |
What's Included
Our practice management services cover every aspect of running a healthcare practice.
Clinic Startup Planning
From concept to doors open: business plans, location strategy, equipment procurement, licensing, regulatory applications, and comprehensive launch checklists. We've guided dozens of physicians from an idea on a napkin to a fully operational, profitable clinic.
Operations Optimization
Streamline patient flow, scheduling, front desk processes, and clinical workflows to maximize efficiency and minimize wait times. We observe, measure, redesign, and implement — then measure again to prove the improvement.
Workflow Design
Map and redesign clinical and administrative workflows to eliminate bottlenecks and reduce staff burnout. We use process mapping techniques adapted specifically for healthcare settings, ensuring every step adds value for patients and providers alike.
Revenue Cycle Management
Optimize billing, reduce claim denials, accelerate collections, and improve your bottom line. From OHIP billing workflows to private-pay collections, we tighten every step of the revenue cycle. Pairs seamlessly with ClaimAssist Pro.
Policy & Procedure Development
Create comprehensive clinic policies, standard operating procedures, and compliance documentation. From infection control to patient privacy, we build the documentation framework that protects your practice and empowers your team.
Technology Assessment & Implementation
Evaluate EMR systems, digital tools, and automation opportunities — including Underlyte's own platforms. We help you select, implement, and optimize the technology stack that best fits your practice's size, specialty, and workflow.
Patient Experience Enhancement
Improve patient satisfaction through better communication, follow-up processes, and feedback systems. We help you design patient journeys that reduce friction, increase loyalty, and generate referrals. Pairs with Care Loop Sentinel for automated follow-up.
Growth Strategy
Multi-location planning, service line expansion, partnership structures, and long-term growth roadmaps. Whether you're adding a second provider or opening a third location, we help you scale without losing quality or culture.
Is This Right for You?
New Physicians / Clinic Startups
You've completed residency and want to open your own practice, but the business side feels overwhelming. Business plans, lease negotiations, equipment procurement, licensing, staffing — it's a lot. We've helped dozens of physicians go from zero to thriving clinic, and we'll guide you through every step with the experience and confidence you need.
Established Practices Struggling with Operations
Your clinic is busy, but profitability isn't where it should be. Staff turnover is high, patients complain about wait times, and you're drowning in administrative work. Sound familiar? We diagnose the operational issues holding your practice back and implement targeted fixes — not generic advice, but changes that stick.
Multi-Provider Clinics Scaling Up
You're adding providers, opening new locations, or expanding services. Growth introduces complexity — new workflows, new compliance requirements, new management layers. We help you scale with intention, building the systems and culture that ensure quality care at every location.
Engagement Options & Pricing
Hourly Consulting
$100 / hour
Flexible, on-demand access to our practice management experts. Ideal for specific questions, targeted projects, or when you need an experienced sounding board for a business decision. No minimum commitment — book as many or as few hours as you need.
Weekly Retainer
Custom Pricing
Dedicated support for intensive projects like clinic startups or major operational overhauls. Includes on-site visits (Greater Toronto Area), regular check-ins, and priority access to your consultant throughout the week. Ideal for projects requiring sustained momentum.
Monthly Retainer
Custom Pricing
Ongoing practice management partnership. Your dedicated consultant monitors KPIs, handles operational issues, and meets with your team regularly. Think of it as having a part-time Chief Operations Officer — without the full-time salary. Ideal for clinics that want continuous improvement.
Let's Build a Better Practice
Whether you're starting from scratch or optimizing an established clinic, we're ready to help.